Refund policy

We do not offer refunds or returns, except for damaged or wrong orders (below).

If you received the wrong size, we’ll exchange it for another size as long as we have that size in stock. Send us an e-mail at info@tokonoma.art within 7 days of delivery. Please make sure the piece is unworn and unwashed..! You pay the postage back to us, we pay to send out the new size. Fair game.

Made-to-order pieces can’t be exchanged. HARDCORE briefs can’t be returned or exchanged, for hygiene reasons.

If your order arrives damaged, or it isn’t what you ordered, email us a photo within 7 days of delivery and we’ll replace it or refund you.

For international orders, import duties and taxes can’t be refunded.

All other dealings will be dealt with on a case-by-case basis, usually in good faith.

None of this affects your legal rights as a consumer where you live.